IT Status

PNW Enterprise Applications team will apply Banner upgrades to the production database.
The following applications will be unavailable during this maintenance:
• Banner General Self-Service
• Banner Student Self-Service

Start:  11:00 PM, Friday, 2/21/25
End:    11:15 PM, Friday, 2/21/25

Networking will be changing the IP address scheme that is assigned to Westville’s eduroam network.

During the change, wireless access will be temporarily unavailable for 1-5 minutes or less. Devices may need to disconnect and reconnect to continue accessing eduroam following the change

Start: 11:00pm, Monday, 2/24/2025

End:    3:00am, Tuesday, 2/25/2025

Deprecated network infrastructure gear is being upgraded on Lawshe third floor to improve the network experience of Lawshe staff.

During this time, all services (wired, wireless, and VoIP) will be unavailable or intermittent while cabling is migrated.

Start: 6:00pm, Thursday, 2/20/2025

End:    9:00pm, Thursday, 2/20/2025

Networking will be replacing the router that serves the DSAC building. The current router is nearing the end of its supported life and needs to be replaced.

The new router will be staged with a peer-reviewed configuration ahead of the scheduled maintenance to minimize downtime.

During this time, all services (wired, wireless, and VoIP) will be unavailable or intermittent while cabling is migrated from the old router to the new.

Start: 8:00pm, Wednesday, 2/19/2025

End:   12:00am, Thursday, 2/20/2025

Networking will be updating the power supplies for the Powers data center. They are expecting no end-user effect, just loss of redundant connections for the duration of the maintenance.

Start: 8:00am, Saturday, 02/22/2024
End: 5:00pm, Saturday, 02/22/2024

Duo announced an incident affecting the device management page. Users were unable sign into the device management page to add or replace devices, and technicians had trouble signing into the Admin page to provide bypass codes or other account assistance. Further information on this issue can be found at https://status.duo.com/. Existing Duo devices were not affected.

Start: 12:45pm, Thursday, 02/13/2025
End: 8:00pm, Thursday, 02/13/2025

PNW Enterprise Applications team applied Banner upgrades to the production database.
The following applications were unavailable during this maintenance:
• Banner
• Cognos
• MyPNW Portal
• Degree Works
• Unitime

Start:  5:00 PM, Saturday, 2/08/25
End: 10:00 PM, Saturday, 2/08/25

Networking will be performing OS updates on the Hammond border firewalls to address security vulnerabilities. During the window, traffic will be failed over to a standby firewall while the other is being upgraded. There may be a brief (<5 second) impact while traffic moves over to the other firewall.

Start: 11:00pm, Monday, 1/27/2025

End:    3:00am, Tuesday, 1/28/2025

Technicians will be applying a Unitime upgrade during the below maintenance period. Unitime will be unavailable during the upgrade.

Start: 05:00pm, Saturday, 01/18/2025
End: 07:00pm, Saturday, 01/18/2025

The device self-registration page (mydevices.pnw.edu) is not working. On trying to log in, the page loads indefinitely. Networking is aware and investigating.

Start: 2:00pm, Tuesday, 01/07/2025
End: 2:00pm, Thursday, 01/09/2025

Networking restarted two administration nodes in the PNW ISE environment.

No impact to networking service was expected while each node was restarted.

Start: 11:00pm, Wednesday, 1/8/2025
End: 3:00am, Thursday, 1/9/2025

Multiple users reported seeing errors on MyPNW. Several MyPNW widgets were showing an “upstream request timeout”. Alternative links to the sites linked in MyPNW appear to be working, and most can be found in our For Faculty/Staff or For Students page on the PNW website.

https://www.pnw.edu/for-current-students/
https://www.pnw.edu/for-faculty-staff/

Start: 7:30am, Friday, 01/03/2024
End: 9:30am, Friday, 01/03/2024

Networking restarted a network switch to resolve a loss of connection in the Powers CITG labs – Powers 129, 131, 137, 139. These rooms lost connection for up to 10 minutes while the switch reloaded. Networking confirmed the issue has been resolved.

Start: 11:45am, Friday, 12/20/2024
End: 12:15pm, Friday, 12/20/2024

Multiple instructors have reported issues using the Grade Submit Tool in Brightspace to send grades to Banner. Technicians are currently investigating the issue. If you are a faculty member having issues with the Grade Submit Tool, it is recommended to enter the grades directly in Banner. Final Grade submission can be found by logging into the MyPNW portal, then navigating to the “Grades & Initial Course Participation (ICP)” page under the Faculty menu on the navigation pane.

Start: 11:00 am, Monday, 12/16/2024

End: 11:00 am, Tuesday, 12/17/2024