IT Status

The device self-registration page (mydevices.pnw.edu) is not working. On trying to log in, the page loads indefinitely. Networking is aware and investigating.

Start: 2:00pm, Tuesday, 01/07/2024
End: No ETA at this time

Networking will be restarting two administration nodes in the PNW ISE environment.

No impact to networking service is expected while each node is restarted.

Start: 11:00pm, Wednesday, 1/8/2025

End:    3:00am, Thursday, 1/9/2025

Multiple users reported seeing errors on MyPNW. Several MyPNW widgets were showing an “upstream request timeout”. Alternative links to the sites linked in MyPNW appear to be working, and most can be found in our For Faculty/Staff or For Students page on the PNW website.

https://www.pnw.edu/for-current-students/
https://www.pnw.edu/for-faculty-staff/

Start: 7:30am, Friday, 01/03/2024
End: 9:30am, Friday, 01/03/2024

Networking restarted a network switch to resolve a loss of connection in the Powers CITG labs – Powers 129, 131, 137, 139. These rooms lost connection for up to 10 minutes while the switch reloaded. Networking confirmed the issue has been resolved.

Start: 11:45am, Friday, 12/20/2024
End: 12:15pm, Friday, 12/20/2024

Multiple instructors have reported issues using the Grade Submit Tool in Brightspace to send grades to Banner. Technicians are currently investigating the issue. If you are a faculty member having issues with the Grade Submit Tool, it is recommended to enter the grades directly in Banner. Final Grade submission can be found by logging into the MyPNW portal, then navigating to the “Grades & Initial Course Participation (ICP)” page under the Faculty menu on the navigation pane.

Start: 11:00 am, Monday, 12/16/2024

End: 11:00 am, Tuesday, 12/17/2024

Networking will be applying an OS update to the campus’s border firewalls. During the window, traffic will be failed over to a standby firewall while the other is being upgraded.

No impact is expected.

Start: 11:00pm, Wednesday, 12/18/2024

End:    3:00am, Thursday, 12/19/2024

Technicians have given an all-clear for the Single Sign-On issue. Users should now be able to log into the Purdue Login screen.

Users are unable to sign into any systems using the Purdue Login single sign-on page (i.e. Brightspace, MyPNW, student Gmail). They may see one of several errors (i.e. 504 Gateway Timeout) or the page will just load. System administrators are aware and investigating.

Start: 12:00pm, Thursday, 12/05/2024
End: 1:50pm, Thursday, 12/05/2024

Enterprise Applications team will apply Oracle quarterly patches to the production databases.
The following applications will be unavailable during this maintenance:
• Banner
• Cognos reports for PNW
• MyPNW Portal
• Degree Works
• Unitime

Start: 5:00pm, Saturday, 11/30/2024
End: 9:00pm, Saturday, 11/30/2024

Multiple staff and faculty reported seeing errors when trying to send emails to students. Before sending the email, users may have seen a message that “the email address is no longer valid”, and after trying to send received a bounceback message that it was Undeliverable, citing the address “was not found in pnw.edu”. Please be aware that this may also have affected emails from Brightspace.

Start: Wednesday, 8:00am, 11/27/2024
End: Wednesday, 12:40pm, 11/27/2024

Per vendor recommendation, to resolve issues causing intermittent network outages for the Westville campus, Networking will be applying an OS update to the Westville campus’s border firewalls. During the window, traffic will be failed over to a standby firewall while the other is being upgraded. There should be 1-5 seconds of impact at most while traffic moves over.

Start: 11:00 PM, Monday, 11/25/2024
End: 3:00 AM, Tuesday, 11/26/2024

Multiple users reported issues accessing their staff/faculty email, seeing a 404 (page not found) error on trying to reach Outlook website, or slowness/loading errors once the page is open. The Outlook client (installed on the computer) was less affected, so users having issues on the website may still have been able to access their email using the client.

This was a global Microsoft incident and was not related to the recent Microsoft environment changes.

Start: 8:00am, Monday, 11/25/2024
End: 7:30am, Tuesday, 11/26/2024