IT Status

Technicians will be patching the Linux servers hosting Banner. The following applications will be unavailable during this maintenance:

• Banner
• Cognos
• MyPNW Portal
• Degree Works
• Unitime

Start: 2:30 pm, Saturday, 04/26/2025
End: 10:00 pm, Saturday, 04/26/2025

Networking will be working with Zayo to replace optics on both the Hammond and Westville WAN routers.

No impact is expected as these connections are currently only in use for backup/redundancy.

Start:  10:00am, Tuesday, 4/29/2025

End:    1:00pm, Tuesday, 4/29/2025

All systems using the central authentication system (CAS), aka the Purdue Login page, were not able to log in. The Purdue Login page appeared normal, but after approving the login in Duo, whichever page was being logged into showed an error. Affected sites included MyPNW, SuccessFactors, Brightspace.

Start: 4:30 am, Thursday, 04/24/2025
End: 12:30 pm, Thursday, 04/24/2025

There was a network outage affecting web services and PNW applications, including TDX, Unitime, Zoom, and the remote portal. Users may have experienced difficulties accessing these online resources and services. Users off-campus may have had issues reaching campus services, and users on-campus may have had general network issues.

Start: 7:30am, Wednesday, 03/26/2025
End: 11:30am, Wednesday, 03/27/2025

Due to a recent network certificate change, some users were unable to connect to Eduroam normally during the below time-frame. Technicians found that forgetting the network, then connecting using username@purdue.edu (instead of username@pnw.edu) worked around this issue.

More information about connecting to the campus Wi-Fi can be found at pnw.edu/wifi

Start: 8:00am, Monday, 03/24/2025
End: 3:00pm, Monday, 03/24/2025

PNW Enterprise Applications team will apply Banner upgrades to the production database. The following applications will be unavailable during this maintenance:

• Banner Admin

Start: 07:00am, Saturday, 03/29/2025
End: 08:00am, Saturday, 03/29/2025

Phones in the Hammond campus are unable to connect to the network and are receiving an “IP Release” error.  Technicians are aware of the issue and are investigating.

Start: 7:15 am, Wednesday, 03/19/2025
End: 9:30 am, Wednesday, 03/19/2025

PNW Enterprise Applications team will apply Degree Works upgrades to the production environment.
The following applications will be unavailable during this maintenance:
• Degree Works

Start:  8:00 AM, Monday, 3/17/25
End:    5:30  PM, Monday, 3/17/25

The Banner Application and Integration with Special Registration will be updated to use the new SSO services.

Start:  4:30 ET PM, Wednesday, 3/12/25
End:    5:30 ET PM, Wednesday, 3/12/25

The Grade Submit Tool in Brightspace for PNW Faculty is currently unable to update grades and not functioning properly. Purdue IT staff have identified the cause of the problem to be a defect introduced by a recent Ellucian Banner upgrade and are working to implement a fix. We will send another notification as soon as this issue has been resolved. In the meantime, faculty may continue to update their grades via Banner (https://www.pnw.edu/registrar/guides/submitting-grades/).

Start: 08:00 am, Monday, 03/10/2025

End: 5:30 pm, Wednesday 03/12/2025

Networking will be replacing the router that serves the SWRZ, Boiler house, and Grounds buildings. The current router is nearing the end of its supported life and needs to be replaced. The new router will be staged with a peer-reviewed configuration ahead of the scheduled maintenance to minimize downtime.

During this time, all services (wired, wireless, and VoIP) will be unavailable or intermittent while cabling is migrated from the old router to the new.

Start:  8:00pm, Monday, 3/10/2025

End:    11:59pm, Monday, 3/10/2025

Technicians will be rerouting a network fiber between Hammond and Westville which provides the inter-campus connection as well as Hammond’s general internet. There are redundant connections, so little or no impact is expected.

Start: 12:01am, Friday, 03/07/2025
End: 5:01am, Friday, 03/07/2025

The CSC upgraded to a new phone system on March 4^th, at 3:30pm. This caused a brief interruption (1 hour or less) in phone service to the CSC phone number (2888). This impacts the CSC phone number only (219-989-2888), other phone numbers at PNW are not affected.

Start: 3:30pm, Tuesday, 03/04/2025
End: 4:30pm, Tuesday, 03/04/2025

The Voice Mail to Email system was down for PNW and Purdue users.  Voice mails could still be accessed using the VM button on campus phones or by calling your extension and pressing * when the VM system answers.  More information can be found at https://www.pnw.edu/information-technology/services/resources-for-staff-working-remotely/ under “Remotely Accessing Voicemail”.

Start: 2:30pm, Monday, 03/03/2025
End: 11:30am, Tuesday, 03/04/2025