IT Status

Update (11/18; 8:45am): Most users are reporting successfully using their accounts and emails in the new environment. However, we are seeing issues with some users not having permission to send/receive mail in a shared/departmental mailbox. This includes the CSC. At this time, the CSC is not able to view emails sent to csc@pnw.edu. This is being worked on, and you can continue sending to csc@pnw.edu.  The CSC will respond as soon as access is restored.

Update (11/18; 2:25am): Email flow has been re-enabled for @pnw.edu email addresses. Users should begin seeing emails deliver immediately. It may take some time for all emails sent/received during the outage to resolve – but this should complete by open of business Monday morning.

Update (11/17; 6:25pm): Though the migration is continuing successfully, several minor issues have popped up that are taking longer to address than the team originally anticipated. They expect full resolution, and restoration of email, to occur overnight tonight to be ready for open of PNW business tomorrow morning.

Update (11/17; 2:45pm): The team continues to migrate the large number of files from the PNW Tenant to the Purdue West Lafayette tenant. The current estimate for the restoration of email traffic is 4-5pm (11/17).

Update (11/16): The tenant migration scheduled for 11/15-11/17 is proceeding as planned. Due to the large number of files being transferred, the email outage time has been increased to include Sunday, 11/17. Email flow is expected to resume at 1pm, 11/17.

Per vendor recommendation, to resolve issues causing intermittent network outages for the Westville campus, Networking will be applying an OS update to the Westville campus’s border firewalls. During the window, traffic will be failed over to a standby firewall while the other is being upgraded. There should be 1-5 seconds of impact at most while traffic moves over.

Start: 11:00 PM, Monday, 11/25/2024
End: 3:00 AM, Tuesday, 11/26/2024

Networking is continuing the process of migrating PNW’s networks to a new network architecture (BlueCat) to match Purdue’s systems. Networks in the following buildings may be intermittent during the maintenance: PWRS, SULB, GYTE, LAWS, PORT, CLO, SHP, PERG. All WiFi networks in Hammond may be intermittent, as well.

Start: 11:00pm, Wednesday, 11/20/2024
End: 3:00am, Thursday, 11/21/2024

UPDATE: Beginning Friday evening, November 15th (after business hours) through Saturday evening, November 17th, – users may not be able to send/receive email from their PNW email. No emails will be lost, they will simply be queued, and re-sent/received on Saturday evening. This only affects faculty and staff, student Google mailboxes are not affected.

This website will have all updated information about this project.

On November 18, Purdue IT will begin the process of merging the Purdue Northwest and Purdue West Lafayette Microsoft 365 environments.  More information about this merge will come soon, but here are some of the higher-level points:

How will this affect me?

• PNW usernames, email addresses, passwords, etc. are not changing.
• On 11/18, signing in to Microsoft tools (office.com, Word, Outlook, etc.) and macOS computers will require you to use “username@purdue.edu” instead of “username@pnw.edu”. Again – this will not change your email address, simply the way you sign into your Apple computer, email, and other Office applications.
  • You will also need to sign out of email/Microsoft apps on mobile devices, and sign back in with “username@purdue.edu” and your current password.
• We have engaged a vendor that will be moving over your data (with few exceptions listed below.)
• We expect a short service interruption during the migration on the morning of the 18th. The timing will be communicated early and often so that you can plan accordingly.

What is being merged?

• Exchange (email)
• OneDrive
• Teams
• SharePoint
• Microsoft 365 Groups
• Distribution Lists

Why are we doing this?

• As we continue to do more work within the Microsoft 365 environment (SharePoint, OneDrive, Teams, etc.) we are receiving more requests for collaboration options between the PNW and PWL environments. This merge will make that collaboration easier and more streamlined.
• With two environments, it is becoming increasingly difficult to support.  This merge will allow for more opportunities for support, hopefully decreasing support times and increasing reliability.

What will not be migrated automatically?

• Personal 1:1 and group Teams Chats, Forms, Power Platform, and Yammer/Viva Engage will not be migrated.

Note: None of the work that was/is being done to migrate from the H, R, M, drives etc. (on premises storage drives) will be lost. In fact, it will make this process easier. All files moved to the PNW OneDrive/SharePoint will be automatically migrated. Care will be taken to ensure that no files are lost.

Networking will be applying an OS update to the campus’s border firewalls. During the window, traffic will be failed over to a standby firewall while the other is being upgraded. There should be 1-5 seconds of impact at most while traffic moves over.

Start: 11:00pm, Monday, 11/18/2024
End: 3:00am, Tuesday, 11/19/2024

UPDATE: Beginning Friday evening, November 15th (after business hours) through Sunday evening, November 17th, – users may not be able to send/receive email from their PNW email. No emails will be lost, they will simply be queued, and re-sent/received on Saturday evening. This only affects faculty and staff, student Google mailboxes are not affected.

Due to the O365 Tenant migration, the O365 widget in the MyPNW portal will be unavailable for use until updates are complete.

The updated widget should be available for use by the end of the day on Monday, November 18th.

Start:  5:00 PM, Friday, 11/15/24
End: 5:00 PM, Monday, 11/18/24

The PNW ODS is a datasource for the BICC unified Cognos environment. PNW reports running against the ODS, and any associated scheduled weekend jobs beginning Friday at Noon will not run during this maintenance outage. Any Cognos reports built to run against PNW Banner datasource will be accessible to the unified Cognos instance.

Start:  12:30 PM, Friday, 11/15/24
End: 11:00 PM, Sunday, 11/17/24

Networking started the process to migrate PNW’s networks to a new network architecture (BlueCat) to match Purdue’s systems. Networks in the following buildings may have been intermittent during the maintenance: ANDR, CHC, UPOL, UPND, CMEC, FNRC, CLC, HTM, RILEY, IBCC, CIDET, UNSV, SAB, POTT, NILS, BIB

Start: 11:00pm, Wednesday, 11/13/2024
End: 3:00am, Thursday, 11/14/2024

Networking will be deploying passive NAC on all edge ports for the Hammond campus. This is part 2 of 2 for the PNW campuses and will focus on Hammond only. Passive NAC will enable logging and auditing for wired devices, however there will be no change in behavior for traffic or user experience.

Start: 11:00pm, Monday, 11/11/2024
End: 3:00am, Tuesday, 11/12/2024

Networking will be migrating Westville’s DHCP services.

During the window, all wired and wireless services at Westville could be intermittent.

Start: 11:00 pm, Tuesday, 11/05/2024

End: 3:00 am, Wednesday, 11/06/2024

Networking will be deploying passive NAC on all edge ports for the Westville campus. This is part 1 of 2 for the PNW campuses and will focus on Westville only at this time. Passive NAC will enable logging and auditing for wired devices, however there will be no change in behavior for traffic or user experience.

Start: 11:00pm, Wednesday, 11/06/2024
End: 3:00am, Thursday, 11/07/2024

Networking will be replacing the router  that serves PWRS Building.

During this time, all services (wired, wireless, and VoIP Phones) will be unavailable or intermittent while cabling is migrated from the old router to the new.

Start: 9:00 pm, Wednesday, 10/30/2024

End: 1:00 am, Thursday, 10/31/2024

Due to the power outage currently affecting multiple buildings on the Hammond campus, including the Powers Building data center, multiple IT services could be impacted throughout the morning until power is restored. This may include networking in buildings previously unaffected by the power outage. Systems administrators are monitoring the situation, and will resolve access to services once power is restored.

Start: 07:11am, Thursday, 10/31/2024
End: 12:52pm, Thursday, 10/31/2024

Admins are currently aware of an outage to Ariba which displays a certification error when attempting to sign in and are working towards a resolution with our IAMO team to restore the service.
The root cause for this issue is unknown at this time.

There is no ETA as the Networking team continues to investigate..

Start: 7:45 am, Monday, 10/28/2024

End: 8:45 am, Monday, 10/28/2024

Turnitin has reported a partial service outage. Users may experience slowness or errors when accessing Turnitin, including through the Brightspace integration.

Start: 11:52am, Monday, 10/28/2024
End:  2:19pm, Monday, 10/28/2024

Technicians will be applying quarterly patches to Oracle databases. The following applications will be unavailable during this maintenance:
• Banner
• Cognos
• MyPNW Portal
• Degree Works
• UniTime

Start:  02:30 PM, Saturday, 10/26/24
End:   10:00 PM, Saturday, 10/26/24

Technicians will be applying quarterly patches to Oracle databases. The following applications will be unavailable during this maintenance:
• Banner
• Cognos
• MyPNW Portal
• Degree Works
• UniTime

Start:  05:00 PM, Saturday, 10/19/24
End:   10:00 PM, Saturday, 10/19/24

Terra Dotta, the vendor for the Study Away portal (https://studyaway.pnw.edu/), will be migrating the current system to Amazon Web Services (AWS). There may be an outage of the Study Away application during this time. The vendor did not provide a specific end time, but maintenance should end Sunday (10/20) evening, the website should be available again by Monday (10/21).

Start: 8:00am, Saturday, 10/19/2024
End: Monday, 10/21/2024

Networking will be replacing the router  that serves Potter Building.

During this time, all services (wired, wireless, and VoIP Phones) will be unavailable or intermittent while cabling is migrated from the old router to the new.

Start: 8:00 pm, Wednesday, 10/16/2024

End: 12:00 am, Thursday, 10/17/2024